Business process outsourcing (BPO)
Business process outsourcing (BPO) involves the contracting of non-primary business activities and functions to a third-party service provider. Typical BPO services include internal business functions such as the handling of payroll, human resources, and accounting; and customer-related services such as customer interfacing.
BPO can be referred to by different terms related to the specific nature of the outsourcing. Common terms include: information technology enabled services (ITES) for IT-based processes, knowledge process outsourcing (KPO), legal process outsourcing (LPO), engineering process outsourcing (EPO).
In the construction industry, companies can use BPO for various activities, including:
- IT services.
- CAD and BIM.
- Human resources and administration.
- Finance and accounting.
- Security.
- Facilities management.
- Project management.
- Structural design.
- Document management.
- Marketing and communications.
- Concept design.
- Detail engineering.
- Energy modelling and audits.
- Landscape design.
The primary advantage of BPO is the added flexibility that it offers a company. Since most BPO providers offer services on fee-for-service bases, a company can transform fixed into variable costs. By doing so, a company can be more flexible in responding to changes due to required capacity and workload, and therefore don’t need to invest in particular assets. By being relieved of certain activities, a company is able to focus on its core competencies, forward planning, and enhance value chain engagement.
However, there are some risks attached to BPO which can include an over-dependence on service providers, underestimated running costs, and the danger of data privacy breaches.
[edit] Related articles on Designing Buildings
- BS EN 15221.
- Business administration.
- Business model.
- Complex outsourcing.
- Construction organisation design.
- Construction organisations and strategy.
- Corporate finance.
- Critical service contracts.
- Critical suppliers.
- Funding options.
- Hard facilities management.
- Human resource management in construction.
- Insourcing.
- Joint venture.
- Outsourcing playbook.
- Partnering.
- Public sector dependent suppliers.
- Site administrator.
- Soft facilities management.
- Sourcing playbook.
- Subcontractor.
- TUPE considerations and bidding.
- Types of construction organisation.
- Vendor Managed Inventory VMI.
- Vested outsourcing.
- Working with landscape maintenance contractors.
Featured articles and news
Designing for neurodiversity: driving change for the better
Accessible inclusive design translated into reality.
RIBA detailed response to Grenfell Inquiry Phase 2 report
Briefing notes following its initial 4 September response.
Approved Document B: Fire Safety from March
Current and future changes with historical documentation.
A New Year, a new look for BSRIA
As phase 1 of the BSRIA Living Laboratory is completed.
A must-attend event for the architecture industry.
Caroline Gumble to step down as CIOB CEO in 2025
After transformative tenure take on a leadership role within the engineering sector.
RIDDOR and the provisional statistics for 2023 / 2024
Work related deaths; over 50 percent from constructuon and 50 percent recorded as fall from height.
Solar PV company fined for health and safety failure
Work at height not properly planned and failure to take suitable steps to prevent a fall.
The term value when assessing the viability of developments
Consultation on the compulsory purchase process, compensation reforms and potential removal of hope value.
Trees are part of the history of how places have developed.
The increasing costs of repair and remediation
Highlighted by regulator of social housing, as acceleration plan continues.
Free topic guide on mould in buildings
The new TG 26/2024 published by BSRIA.
Greater control for LAs over private rental selective licensing
A brief explanation of changes with the NRLA response.
Practice costs for architectural technologists
Salary standards and working out what you’re worth.
The Health and Safety Executive at 50
And over 200 years of Operational Safety and Health.
Thermal imaging surveys a brief intro
Thermal Imaging of Buildings; a pocket guide BG 72/2017.
Comments
I find this article to be quite detailed and well-structured. It does tell in great detail how the real estate/ construction industry can benefit from outsourcing. Very insightful and useful for modern businesses to capitalise on.